Refund policy

Refund & Return Policy

Effective Date: September 1, 2026

Thank you for supporting our small business. Due to the nature of our products, we have a strict no-return and no-refund policy on opened or used products.

All Sales Are Final

Once an order has been processed and shipped, no cancellations, returns, or refunds will be accepted. Please carefully review your order, shipping address, and selected products before completing your purchase.

Opened or Broken-Seal Products

For health, safety, and hygiene reasons:

  • We do not accept returns of any product that has been opened, used, tampered with, or has a broken seal.
  • We do not issue refunds for products that have been opened or whose packaging or safety seal has been damaged.
  • Products that have been altered, contaminated, or improperly stored after delivery are not eligible for a refund or replacement.

Before Your Order Ships

If you need to make a change or cancel an order, please contact us as soon as possible after placing your order. We cannot guarantee that an order can be canceled or changed once it has entered processing.

Once your order has shipped, cancellations are no longer available.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
  • Photos of the shipping box or package, if it arrived damaged

After reviewing the situation, we may offer a replacement or other appropriate resolution at our discretion.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and tracking information has been provided, we are no longer responsible for packages that are:

  • Lost by the shipping carrier
  • Delayed in transit
  • Marked as delivered but not received
  • Stolen after delivery

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier directly and/or your local postal service.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

Refused or Undeliverable Packages

If an order is refused or returned to us because it was undeliverable, unclaimed, or the customer provided an incorrect address, the original shipping fee is non-refundable. Any additional shipping costs required to reship the package are the customer’s responsibility.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow your financial institution additional processing time for the refund to appear in your account.

Product Use & Responsibility

Our products are provided for their intended purposes and should be used according to the product instructions and labeling.

Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their individual needs. If you have allergies, are pregnant or breastfeeding, take medications, or have a medical condition, consult a qualified healthcare professional before using herbal or wellness products.

By placing an order with us, you acknowledge and agree to the terms of this Refund & Return Policy.

We reserve the right to update or modify this policy at any time.