Terms of service
Terms of Service
Effective Date: September 1, 2026
Welcome to Rooted&Grace . These Terms of Service (“Terms”) govern your use of our website and your purchase of our teas, loose herbs, herbal blends, skincare products, and other products we may offer.
By visiting our website, placing an order, or purchasing our products, you agree to these Terms. Please read them carefully before making a purchase.
1. Our Products
We offer loose herbs, herbal teas, tea blends, and other natural wellness products.
Our products are intended for their labeled and described purposes. Product descriptions are provided to help customers make informed purchasing decisions and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
We make reasonable efforts to accurately describe our products, ingredients, sizes, and appearance. However, natural herbs may vary slightly in color, texture, aroma, and appearance from one batch to another.
2. Herbal Product Disclaimer
Herbal products can affect individuals differently. The fact that an herb is natural does not necessarily mean it is appropriate or safe for everyone.
Customers are responsible for reviewing product ingredients before purchasing and using our products.
If you are pregnant, breastfeeding, taking prescription or over-the-counter medications, have a medical condition, have allergies, or are unsure whether an herb is appropriate for you, consult a qualified healthcare professional before using any herbal product.
Our products are not intended to replace professional medical advice, diagnosis, or treatment.
Do not use our products in a manner inconsistent with the product label or instructions.
3. Customer Responsibility
By purchasing our products, you agree to:
- Read product labels and ingredient information before use.
- Follow the preparation and usage instructions provided with the product.
- Consider known allergies and sensitivities before using a product.
- Properly store herbs and teas according to the instructions provided.
- Keep herbs and teas away from children and pets unless specifically intended for their use.
- Seek professional medical advice when appropriate.
You are responsible for determining whether a product is appropriate for you or anyone for whom you purchase a product.
4. Allergies & Ingredient Information
We make reasonable efforts to accurately list ingredients on our product labels and website.
Customers are responsible for reviewing ingredient information before purchasing or consuming a product. If you have a known allergy or sensitivity, do not purchase or use a product containing that ingredient.
If you have questions about ingredients, please contact us before placing your order.
5. Orders & Payment
By placing an order, you agree that all information provided during checkout is accurate and complete.
We reserve the right to refuse, cancel, or limit an order when necessary, including in situations involving suspected fraud, incorrect pricing, inventory errors, or other circumstances that may prevent us from fulfilling the order.
Payment must be successfully received before an order can be processed and shipped.
6. Product Availability
Because we work with natural products and ingredients, certain herbs, teas, and blends may occasionally become unavailable.
If an item becomes unavailable after your order has been placed, we will contact you regarding the available options.
We reserve the right to discontinue products, change product offerings, or limit quantities at any time.
7. Shipping
Orders are shipped to the address provided by the customer during checkout.
Customers are responsible for providing an accurate and complete shipping address.
Once an order has been shipped and tracking information has been provided, responsibility for delays, loss, theft, or delivery issues may rest with the shipping carrier.
Please review our Refund & Return Policy and Shipping Policy for additional information regarding cancellations, refunds, damaged packages, and shipping issues.
8. No Returns of Opened Products
For health, hygiene, and product-safety reasons, we do not accept returns of products that have been opened, used, tampered with, or have a broken seal.
Please review our Refund & Return Policy before purchasing.
9. Website Use
You agree to use our website for lawful purposes only.
You may not:
- Attempt to interfere with or damage the website.
- Use our website for fraudulent or unlawful activity.
- Copy, reproduce, or misuse our website content without permission.
- Attempt to gain unauthorized access to our systems or accounts.
- Use our website to distribute harmful or malicious material.
We reserve the right to restrict or terminate access to our website if these Terms are violated.
10. Intellectual Property
All content appearing on our website, including our business name, logo, product names, photographs, graphics, written descriptions, designs, ebooks, educational materials, and other original content, belongs to [Business Name] or is used with permission.
You may not copy, reproduce, modify, distribute, sell, or use our original content for commercial purposes without our written permission.
11. Educational Content
From time to time, we may provide educational information about herbs, teas, traditional herbal practices, wellness, nutrition, or related subjects.
This information is provided for general educational and informational purposes only.
Educational content should not be interpreted as medical advice or as a recommendation to diagnose, treat, cure, or prevent a medical condition.
12. Product Results
Individual experiences with herbs, teas, and natural products may vary.
We do not guarantee specific health, wellness, or other results from the use of our products.
Testimonials, reviews, or customer experiences shared on our website or social media represent the experiences of those individuals and should not be understood as a guarantee of the same results for every customer.
13. Limitation of Liability
To the fullest extent permitted by applicable law, [Business Name] is not responsible for adverse reactions, misuse, improper preparation, improper storage, failure to follow product instructions, allergic reactions, interactions with medications, or use of a product contrary to its labeling.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
14. Third-Party Services
Our website may use third-party services for payment processing, website hosting, shipping, analytics, email communication, or other business functions.
Your use of those services may also be subject to the third party’s own terms and privacy policies.
15. Privacy
Your use of our website may involve the collection and use of certain information as described in our Privacy Policy.
By using our website, you acknowledge that you have had an opportunity to review our Privacy Policy.
16. Changes to These Terms
We may update or change these Terms from time to time.
Any updated Terms will be posted on this page with a revised effective date. Your continued use of our website or purchase of products after changes are posted constitutes acceptance of the updated Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the state where [Business Name] is legally established, without regard to conflict-of-law principles.
18. Contact Us
If you have questions about these Terms or our products, please contact us:
Rooted&Grace
Email: cerenafarleyugc@gmail.com
By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms of Service.