Shipping policy

Shipping Policy

Effective Date: September 1, 2026

Thank you for choosing Rooted&Grace! We carefully prepare and package every order of our teas, loose herbs, herbal blends, skincare products, and other natural products.

Please review our Shipping Policy before placing your order.

1. Order Processing & Shipping

All orders are processed and prepared for shipment within 5–8 business days after your order has been successfully placed.

Business days are Monday through Friday and do not include weekends or federal holidays.

Our standard processing and shipping timeframe is 5–8 business days before your order is shipped.

Once your order has been shipped, you will receive a shipping confirmation and tracking information when available.

Please note that the 5–8 business-day timeframe refers to the time needed to process and ship your order. It does not necessarily represent the carrier’s delivery time.

2. Expedited Shipping

Need your order sooner?

Rooted&Grace offers an optional 1–2 business-day expedited shipping option for an additional fee.

The expedited shipping fee must be selected and paid for at checkout.

Expedited shipping does not automatically shorten our order-processing time unless specifically stated at checkout. Unless otherwise indicated, orders are still subject to our standard processing timeframe.

Carrier delays, weather, holidays, incorrect addresses, and other circumstances outside of Rooted&Grace’s control may affect delivery times.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on the shipping method selected, destination, package size, weight, and other applicable factors.

Customers are responsible for all shipping charges associated with their order unless otherwise stated.

4. Tracking Information

Once your order has been shipped, you will receive tracking information when available.

Please allow the carrier time to update the tracking information after your package has been accepted into the carrier’s system.

Rooted&Grace is not responsible for delays in tracking updates after the package has been handed over to the shipping carrier.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Rooted&Grace is not responsible for orders that are delayed, lost, returned, or delivered incorrectly because an incorrect or incomplete address was provided.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs if the order needs to be reshipped.

6. Lost, Stolen, or Delayed Packages

Once an order has been shipped and transferred to the shipping carrier, Rooted&Grace is not responsible for delays, loss, theft, or mishandling that occurs during transit.

If tracking shows that your package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

For stolen packages, customers may also wish to contact their local postal service or law enforcement agency.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents before discarding any packaging materials.

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the shipping package
  • A description of the damage

We will review the situation and determine whether a replacement or other resolution is appropriate.

8. Missing or Incorrect Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and photographs of the items received and the packaging when applicable.

After reviewing the issue, we may provide a replacement or other appropriate resolution.

9. Shipping Delays

Estimated shipping and delivery times are not guaranteed.

Shipping may be delayed because of:

  • Severe weather
  • Holidays
  • Carrier disruptions
  • High shipping volumes
  • Incorrect addresses
  • Natural disasters
  • Customs or other governmental delays
  • Other circumstances outside of Rooted&Grace’s control

We appreciate your patience when unexpected shipping delays occur.

10. International Orders

At this time, Rooted&Grace may limit shipping to certain locations.

Customers placing an international order are responsible for any applicable customs fees, duties, taxes, or other charges imposed by the destination country.

Rooted&Grace is not responsible for packages delayed or held by customs.

11. Order Changes & Cancellations

Please contact us as soon as possible if you need to make a change to your order.

We cannot guarantee that changes or cancellations can be made once an order has entered processing.

Once an order has shipped, it cannot be canceled.

Please refer to our Refund & Return Policy for information regarding refunds and returns.

12. Unclaimed or Refused Packages

If a package is returned to Rooted&Grace because it was refused, unclaimed, or could not be delivered, the customer may be responsible for additional shipping costs if the package needs to be reshipped.

Original shipping charges are non-refundable unless otherwise required by applicable law.

13. Customer Responsibility for Product Delivery

Customers are responsible for promptly retrieving packages after delivery and storing products appropriately.

Because our products include natural herbs and teas, customers should bring packages inside promptly and store products according to the instructions provided on the product packaging.

14. Contact Us

If you have questions regarding your order or shipping, please contact us:

Rooted&Grace
Email: cerenafarleyugc@gmail.com

By placing an order with Rooted&Grace, you acknowledge that you have read and agreed to this Shipping Policy.